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ZERO TOUCH APPLICATION AND INFRASTRUCTURE SUPPORT

Robotise IT Support

 
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ABOUT US

Yoda Technologies was set up in Sydney in 2013 and partner organization Yoda Tech Pte Ltd in Singapore in 2020, as an enterprise focusing on building Digital Banks and Testing Utility models. Way ahead of its time in building the “Outcome-based model” Yoda Technologies built a niche for itself in providing R&D services to organizations that are building new products and strategies.

With the advent of Robotics and Machine learning, Yoda Technologies started imbibing bots and bot frameworks into day to day IT operational activities and is now leading R&D initiatives in transforming IT Operations with its “Zero Touch Support” Framework. We have dissected and deconstructed the human and technical actions stretching across 1000s of IT processes to create a micro blueprint of the thought process that goes into how technical resolutions are decided and implemented. 

The years of investments in ITSM systems continues to be the hub for collaboration and process while MicroBots move in as the control room to collate the cognitive and procedural learning to build the key to unlock, democratize and mass replicate the global IT Operations ecosystem. In itself a single MicroBot may seem insignificant, but when it combines with all the other MicroBots into a set of operational actions, it runs and manages most of IT Operations as a perfect symphony of steps, checklists, Standard Operating processes, tasks and data. 

A 24 X 7 Global IT Operations Centre servicing End User Computing, Digital Workplace, Compute, Storage, Hosting, Application Operations that will be run by Bots maintaining a vastly superior End User Service experience, Cost Reduction to never seen levels and 100% process adherence levels. Built entirely on Microsoft Power Platform also ensures reusing your current tech environment to deliver the services and having all bots and actions staying in the same environment where you currently have your Office 365 E Mails, Sharepoint documents, Teams chats etc. Reusing your current and future Security architecture at its core and not bringing in new components that need data security evaluations

 

INDUSTRY EXPERTISE

 
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OUR SERVICES

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Rapid Digitalisation
At Scale Using Low Code

Fast Track Digitalisation of enterprise processes using Microsoft Power Platform low Code Platform.

Built over 90 configurable components to build applications fast.

Robotic IT Operations – Apps and Infra

Zero Touch IT Support

Bots running 80% of IT Ops including L1, L2 and L3 Activities based on enterprise’s tech footprint.

Humans cover complicated tasks, P1 scenarios and VIP Support.  

Monitor, Analyse and Actions by Bots

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ITSM Based Ticketing Tool Built On Power Apps

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ITSM Tool Covering

Combined with the Bot Factory to take incident to resolution without manual intervention.

 

CLIENTS

Exploring Artificial Intelligence, RPA, Robotics, ChatBot based Application Support & Maintenance

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CONTACT US

Do you need to decrease your Application and Infrastructure Support operating expense drastically immediately,

We’re the ones you can count on! Fill out this form or drop us a line at our mailbox, and we’ll be happy to get back to you with solutions and ideas.

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